This document is an English translation provided for information purposes. The binding version is the French one, available at fcr-accessoires.com/cgv. In the event of any discrepancy between the two versions, the French text prevails, without prejudice to the mandatory consumer protections applicable in the customer's country of residence.
These Terms and Conditions of Sale (the "Terms") govern sales of products made by FCR, a French limited liability company with share capital of €8,000, trading under the brand FCR ORIGINAL (hereinafter "FCR"), through the website fcr-accessoires.com (the "Site"), to any purchaser (the "Customer").
They distinguish between two categories of Customer:
Clauses applying specifically to business Customers are set out in a dedicated box. Unless stated otherwise, clauses apply to all Customers.
Placing an order implies full acceptance of these Terms in the version in force on the date of the order. FCR may amend them at any time; the applicable version is the one accepted by the Customer when placing the order.
FCR
Société à responsabilité limitée with share capital of €8,000
Trading name and brand: FCR ORIGINAL
Registered office: ZA du Planty, 26 rue du Planty, 86300 Chauvigny, France
SIRET: 534 206 214 00015, EU VAT number: FR77 534 206 214, Poitiers Trade and Companies Register: 534 206 214
Telephone: +33 5 49 62 03 26, Email: accessoires@fcroriginal.com
Customer service: Monday to Friday, 9am to 12pm and 1pm to 5pm (CET)
Details of the Site's host and publication director appear in the Legal Notice.
Products are described on their product pages together with their essential characteristics, which have contractual value. Photographs and illustrations are indicative. As the products are made by hand, slight variations in shade, finish or appearance may occur and do not constitute a lack of conformity.
Products are designed for specific motorcycle models. It is the Customer's responsibility to check that the product is compatible with their vehicle (make, model, year, version) before ordering, using the model selector and the information shown on the product page. If in doubt, the Customer should contact FCR before purchasing.
FCR recommends that fitting be carried out by a qualified professional. FCR cannot be held liable for damage resulting from fitting that does not follow the supplied instructions or that is carried out by the Customer, nor for the choice of an incompatible product that the Customer has not verified.
Except for products expressly identified as not road-approved, products comply with the French regulations in force. It is the Customer's responsibility to check the legislation applicable in their country of residence and use.
Certain parts may not be approved for use on public roads. These are identified as such and are intended exclusively for use off public roads (circuit, track) or at events whose regulations permit it. The Customer is informed of this on the product page.
A "custom order" or "made-to-order product" means any product designed, developed, machined, adapted or assembled to the Customer's own specifications: specific dimensions, finish or colour outside the catalogue, kit or set composed at their request, non-catalogue part, adaptation to a vehicle not covered by the catalogue. These orders involve specific development work and are treated as special orders, distinct from standard catalogue products.
Where an order is placed on the basis of a quotation, production begins only once the Customer has approved the specifications in writing (signed quotation or agreement by email). This approval constitutes final acceptance of the agreed characteristics. Any subsequent change requires FCR's express agreement and may result in additional cost and lead time.
The lead time for a custom order is estimated at three (3) working weeks from written approval of the specifications and receipt of payment or of the agreed deposit.
Given the design, prototyping, material sourcing and hand-manufacturing stages involved, this lead time may be revised. FCR undertakes to inform the Customer without delay of any revision and to keep them informed of the progress of their order.
In accordance with Articles L216-1 et seq. of the French Consumer Code, if FCR has not delivered within the stated period, the consumer Customer may instruct FCR to deliver within a reasonable additional period. Failing performance within that further period, the Customer may terminate the contract and obtain a full refund of the sums paid within fourteen (14) days of termination at the latest.
A custom order is firm and final upon payment (in full or by deposit, as set out in the quotation). Sums paid for a custom order constitute a deposit (acompte) reflecting the firm commitment of both parties, and not earnest money (arrhes) within the meaning of Article 1590 of the French Civil Code. If the Customer cancels after development or production has started, these sums remain due to FCR up to the value of the work, materials and costs actually incurred, on production of supporting evidence.
In accordance with Article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to goods made to the Customer's specifications or clearly personalised.
The Customer is expressly informed of this before validating their order and acknowledges it by placing the order.
Once production has started, custom products may not be returned, exchanged or refunded on the grounds of a simple change of mind, a change of project, a change to the Customer's choice, or an error by the Customer in the specifications they approved, for any reason whatsoever.
This exclusion concerns the right of withdrawal only. It does not deprive the Customer of any rights under the legal guarantees: if the delivered product shows a manufacturing defect, a finishing defect or a non-conformity with the approved specifications, FCR will take it back, repair or replace it under the conditions of Article 10.
An order is deemed firm once payment has been accepted. A confirmation email is sent to the Customer once the order is validated, and a second email when it is dispatched. The Customer undertakes to provide accurate information. FCR cannot be held liable for the consequences of incorrect information supplied by the Customer, in particular an incomplete or inaccurate delivery address.
The availability shown on product pages reflects the stock position as recorded in FCR's management system at the time of consultation. This indication is given in good faith but does not constitute a guarantee of immediate availability: it may not match the stock physically on hand, in particular in the event of simultaneous orders for the same reference, an inventory discrepancy, a product reserved or held for quality inspection, or a data entry error.
The "in stock" indication therefore does not amount to a firm commitment to dispatch within the period stated in Article 8.2 until the order has been confirmed as dispatched.
If an ordered product turns out to be unavailable after the order has been validated, FCR will inform the Customer by email as soon as possible and indicate the expected restocking time.
The Customer may then choose to:
In the event of cancellation, FCR will refund the corresponding sums, including delivery costs where the entire order is cancelled, within fourteen (14) days at the latest from the date the Customer is informed, using the payment method used for the order.
FCR reserves the right to refuse or cancel any order on legitimate grounds: previous dispute, suspected fraud, obvious pricing error, or quantities manifestly inconsistent with consumer use. The Customer will be informed and refunded in full.
Prices are shown in euros. For consumer Customers they are inclusive of all taxes, excluding delivery costs, which are stated before the order is validated. Prices may be changed at any time; the applicable price is the one in force when the order is recorded.
For any order shipped outside the European Union (United Kingdom, Switzerland, United States, Canada, etc.), customs duties, local taxes and/or administrative charges may be levied by the authorities of the destination country or by the carrier. These charges are payable by the Customer and are not included in the price or in the delivery costs.
Payment is due at the time of the order. The following payment methods are accepted on the Site:
Transactions are secure. FCR has no access to the Customer's full banking details.
Through its partners Klarna and Alma, FCR offers instalment payment in two (2), three (3) or four (4) instalments, free of charge for the Customer.
These payment facilities are granted, managed and collected by the relevant provider, which alone decides whether to accept or refuse them, under its own terms and conditions which the Customer accepts when selecting this option. FCR plays no part in granting or managing these instalment plans.
A refusal by the provider does not bind FCR and may result in cancellation of the order. Any complaint about the instalment plan itself should be addressed directly to the provider; complaints about the product are handled by FCR.
Payment in USDC is accepted for the euro value of the order at the time of the transaction. Any refund, whatever its cause (withdrawal, cancellation, unavailability, guarantee), is made in euros, for the euro amount actually received by FCR at the time of the order, by bank transfer or refund to the original payment method where technically possible.
The Customer acknowledges that no exchange rate movement after the order can give rise to any claim, additional payment or compensation.
Products remain the property of FCR until the price has been paid in full. Transfer of risk nevertheless occurs in accordance with Article 8.
FCR delivers in France, within the European Union and internationally. Shipments are made via Colissimo, Mondial Relay, DPD, FedEx and DHL, depending on the destination, weight and delivery method chosen at the time of the order.
In the event of late delivery, the consumer Customer may, after having instructed FCR to deliver within a reasonable additional period that has passed without result, cancel the order and be refunded in accordance with Articles L216-6 et seq. of the French Consumer Code.
For consumer Customers, the risk of loss of or damage to the products passes to the Customer when they take physical possession of the products. In the event of loss, theft or damage in transit, FCR will replace or refund the products and will, where applicable, handle the claim with the carrier itself.
Customers are advised to check the condition of the parcel on delivery and to report any anomaly to the carrier and to FCR as soon as possible (ideally within 3 working days). This recommendation does not deprive the Customer of any of their rights.
The consumer Customer has fourteen (14) days from receipt of their order to exercise their right of withdrawal, without having to give reasons and without bearing any costs other than the cost of returning the goods.
The Customer informs FCR of their decision by means of an unambiguous statement, by email to accessoires@fcroriginal.com, or by using the model form set out in the annex.
The Customer then has fourteen (14) days from their statement to return the products. Return shipping costs remain payable by the Customer.
Products must be returned complete, with their accessories and packaging, in a condition allowing resale. The Customer may handle the products to establish their nature, characteristics and proper functioning. The Customer may be held liable for any diminished value resulting from handling beyond what is necessary, in particular fitting to a vehicle, drilling, cutting or signs of use.
FCR refunds all sums paid, including the standard delivery costs initially paid, no later than fourteen (14) days after recovering the products or after the Customer provides proof of dispatch, whichever occurs first.
Where the Customer has chosen a more expensive delivery method than the standard delivery offered, FCR refunds only the cost of standard delivery. The refund is made using the same payment method as that used for the order, unless the Customer expressly agrees to another method, and subject to Article 7.3 for payments in USDC.
The right of withdrawal does not apply, in particular, to products made to the Customer's specifications or clearly personalised (Article 4.5), in accordance with Article L221-28 of the French Consumer Code.
Independently of any commercial warranty, FCR remains bound by the legal guarantees applicable to consumer Customers.
The consumer Customer has two years from delivery of the goods to obtain the benefit of the legal guarantee of conformity where a lack of conformity appears. During this period the Customer need only establish the existence of the lack of conformity, and not the date on which it appeared.
The legal guarantee of conformity entitles the Customer to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience. If repair or replacement is impossible or cannot take place within that period, the Customer may obtain a price reduction or rescission of the sale under the conditions laid down in Articles L217-1 et seq. of the French Consumer Code.
The legal guarantee of conformity is separate from any commercial warranty and from the guarantee against hidden defects.
The Customer may choose to rely on the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the French Civil Code. In that case they may choose between rescission of the sale and a reduction in price, in accordance with Article 1644 of the French Civil Code. Any action based on hidden defects must be brought within two years of discovery of the defect.
To invoke these guarantees, the Customer should keep their invoice and contact FCR at accessoires@fcroriginal.com, describing the defect and attaching photographs where possible.
These guarantees also apply to custom and made-to-order products.
FCR cannot be held liable for damage resulting from improper use of the products, incorrect fitting, lack of maintenance, or use of an incompatible product that the Customer has not verified.
As regards parts not approved for use on public roads, their use on public roads is the sole responsibility of the Customer, who declares that they have been informed of this and accept it as their own responsibility. FCR declines all liability for such use.
These limitations do not apply to damage resulting from a defective product under product liability rules (Articles 1245 et seq. of the French Civil Code), nor to harm to the safety or health of persons, which cannot be excluded.
All elements of the Site (text, images, trade marks, logos, product visuals, designs) are the exclusive property of FCR or its partners. Any unauthorised reproduction or use is prohibited.
Personal data collected for order management is processed securely. In accordance with the French Data Protection Act and the General Data Protection Regulation (GDPR), the Customer has rights of access, rectification, erasure, restriction, portability and objection. Such requests should be sent to accessoires@fcroriginal.com. Details of processing operations appear in the Privacy Policy.
The Customer also has the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the supervisory authority of their country of residence.
FCR cannot be held liable for non-performance due to force majeure within the meaning of Article 1218 of the French Civil Code. The parties' obligations are suspended for the duration of the event. If it continues beyond three months, either party may terminate the contract without compensation.
In accordance with Articles L611-1 et seq. of the French Consumer Code, the consumer Customer has the right to use a consumer mediator free of charge in order to reach an amicable settlement of any dispute with FCR.
Recourse to mediation requires that the Customer has first sent a written complaint to FCR and that this complaint has not received a satisfactory response within two months. The request must be submitted within a maximum of one year from that written complaint.
FCR has appointed the following consumer mediator:
Mediation is free of charge for the consumer Customer. The Customer remains free to bring proceedings before the competent courts at any time.
These Terms are governed by French law. In the event of a dispute, an amicable solution will be sought as a priority. Failing that, the French courts have jurisdiction, subject, for consumer Customers, to the statutory rules of jurisdiction that are favourable to them.
If any clause of these Terms is declared void or unenforceable, the remaining provisions retain their full validity. FCR's failure to rely on a clause does not constitute a waiver of that clause.
These Terms are drawn up in French. Translations are provided for information purposes only; in the event of any discrepancy, the French version prevails, without prejudice to the mandatory consumer protections applicable in the Customer's country of residence.
Please complete and return this form only if you wish to withdraw from the contract. This form is not compulsory: any unambiguous statement is sufficient.
To:
I hereby give notice that I withdraw from the contract for the sale of the following goods:
Description of the product(s):
Order number:
Ordered on: Received on:
Consumer's name:
Consumer's address:
Signature (only if this form is notified on paper):
Date:
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