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Frequently Asked Questions

Orders and Payment

Essential information for placing an order with complete peace of mind.

What payment methods do you accept?

Visa, Mastercard, American Express and PayPal. All transactions are encrypted (PCI-DSS standard).

Can I change or cancel my order?

Yes, as long as your order has not been shipped.

Contact us as soon as possible; after that, you can use the return procedure.

Shipping and Delivery

Deadlines, monitoring and partner carriers.

What are your shipping times?

Preparation within 24/48 working hours in our workshop in France.

What are the delivery times?

France : 2 to 4 working days via tracked Colissimo, Mondial Relay or UPS.

Europe : 3 to 7 working days.

International : 5 to 10 working days depending on the destination.

How do I track my order?

An email with a tracking number is sent upon shipment. Tracking is updated in real time.

Returns and Guarantees

Shop with confidence: returns and support.

Can I return a product?

Yes, within 14 days of receipt, unused and in its original packaging. See our Shipping & Returns page.

What if my package arrives damaged?

Take photos and contact us within 48 hours. We will help you find a quick solution.

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